Warranty

Training / SUP School and Camp

Customers who have prepaid for a specific service are entitled to a refund or credit if:

• The Customer notifies SUP Base in writing at least 24 hours before the scheduled activity/program.
• The Instructor/Leader cancels the activity due to inappropriate or hazardous conditions.

If weather and water conditions deteriorate, the Instructor/Leader may modify the program’s content and location or reschedule it for another time. Rain or wind alone does not automatically cancel the program; SUP Base staff have the authority to decide whether to continue or reschedule the activity.

If the Customer has paid a discounted price for the activity, the refund amount will be reduced based on the sessions already attended and calculated using the discounted rate.

No refunds will be given if the Customer refuses to comply with SUP Base’s regulations (see “Liability Statement”), and SUP Base staff determine that the Customer cannot participate in the activity (e.g., if the Customer is under the influence of substances).

If the Customer provides written notification of a health condition (see “Liability Statement”) that leads SUP Base staff to decide that the Customer must completely refrain from the program, a proportional/partial/full refund will be offered.

Tours

Customers are entitled to a refund or credit if:

• The Customer notifies SUP Base at least 24 hours before the scheduled tour. However, a 20% administrative fee may apply.
• SUP Base cancels the tour.

Gift Voucher

Gift vouchers can only be used by the designated recipient and within the validity period unless otherwise agreed. No refunds will be issued after purchasing a gift voucher.

Rental Without Supervision

The Customer is entitled to a refund if they cancel their rental reservation in writing at least 24 hours before the scheduled pickup time. No refunds will be issued once the Customer has collected the rented equipment.

Product Purchase

The Customer must complete our form and send it to SUP Base via email. SUP Base will review and forward it to the distributor/retailer/manufacturer.

The warranty applies only to the original purchaser of the product from the original retailer.

Hard Boards:

Handled according to the warranty terms of the manufacturer/importer/wholesaler.

Inflatable Boards:

Handled according to the warranty terms of the manufacturer/importer/wholesaler.

This warranty does not cover:

• Damage or defects caused by impact with any external material or object.
• Damage or defects resulting from collision, vandalism, misuse, or accidental harm.
• Breakage or failure caused by pre-existing damage.
• Damage or defects due to transportation, loading, unloading, dropping, or improper water handling.
• Damage or defects caused by dents in the board’s edges.
• Damage or defects from non-recreational use.
• Damage or defects resulting from improper storage or handling.
• Damage or defects from prolonged exposure to direct sunlight or extreme temperatures above 70°C or below 0°C.
• Damage or defects caused by natural disasters such as floods, earthquakes, fires, etc.
• Damage or defects caused by modifications or alterations, including using a fin larger than specified.
• Damage or defects resulting from any repairs.
• Damage or defects occurring during use after a damage claim has been filed.
• Damage or defects from running aground.
• Damage or defects due to improper installation or adjustment of handles or leashes.
• Any damage or defect that is not due to material or manufacturing faults.
• Damage or defects from storing the board in a damp, enclosed space (e.g., inside a wet board bag).
• Damage or defects caused by collision with the seabed/lakebed.